Contact

Contact form

FAQs

Returns/Exchanges

As everything is Made To Order, I try to minimise as many returns or exchanges as possible but, I am always willing to help with any issues you might be having. Please do not hesitate to get in touch!

If your order has arrived damaged or faulty please get in touch using my contact form describing the issue.

Return Postage is the buyers responsibility.

No returns or exchanges accepted after 30 days of order arriving.

Any Returns must be unworn, unused and have any and all original tags.

Where is my order?

For made to order items, please refer to the current processing time shown above.

All orders come with a tracking number. Please refer to any Junk or Spam mail folders for your dispatch email with your tracking information.

Often orders are returned to us due to incomplete address or they are left unclaimed at their country of destinations customs/ delivery offices. In this instance if the buyer would like a redelivery attempt, Shipping will have to be repurchased.

I am shipping from Northern Ireland, Non-Mainland UK. Average shipping times are as follows:

(After processing)

UK: 2-3 Working Days

USA: 5-7 Working Days

Canada: 5-15 Working Days

Australia: 7-15 Working Days

EU: 3-5 Working Days

Rest of the World: 5-15 Working Days

For further information and assistance, please use the contact form above to get in touch.

Customs/ Duty Fees/ Tariffs

I am shipping from Northern Ireland, Non Mainland UK. I am unable to pay for and I am not responsible for any customs fees upon the arrival of your order to its country of destination. All orders are shipping with Tracked Services with Royal Mail unless otherwise specified.

USA: Free from any import fees/tariffs/taxes

EU: Custom fees will apply. Average fee is 12% of your order value.

Rest of the World: Custom fees may apply

How does the apparel fit?

All apparel id unisex with a loose regular fit.

I recommend sticking to your usual size or sizing up 1-2 sizes for an oversized fit.

Please refer to size charts on the product listings for measurements and further sizing details/ references.

Wholesale

I sell wholesale through Faire.

https://www.faire.com/brand/b_cbmu5r9aw9

For any enquires please get in touch at niamh@nembroideries.shop